Security
What are the general rules to keep my account protected?
Install Surf only from verified sources (App Store, Google Play) or use the web version. Backup your seed phrase. Ideally it should be stored in a lo...
Wed, 19 May, 2021 at 12:07 PM
Seed phrase
In Free TON a unique seed phrase – the mnemonic phrase consisting of twelve specific words in a specific order – is associated with every account. It is req...
Wed, 19 May, 2021 at 11:44 AM
Private keys
Secret or private keys are crucial to your operations on the Free TON blockchain. They are used to sign messages and transactions that interact with smart ...
Wed, 19 May, 2021 at 12:09 PM
I have lost my seed phrase. Is there a way to recover it?
In case of loss a seed phrase cannot be restored. But, if you haven’t deleted Surf from your device, and have not yet logged out of your account (merely clo...
Wed, 19 May, 2021 at 11:58 AM
How can I recover my PIN code if I forgot it?
To recover access to your Surf when you forgot your PIN, restore your access using the seed phrase and create a new PIN. Note that due to the nature of the...
Wed, 19 May, 2021 at 12:05 PM
How to change PIN code?
You can change your PIN in Surf.   Go to Settings button in the top left corner on the Surf main page -> Safety Protection -> Lock method.  - Tap Ch...
Wed, 2 Dec, 2020 at 12:19 PM
Face and Touch ID
Surf 2.5 and later versions support Touch ID/Face ID as a method to unlock the app, send coins or confirm other operations instead of the PIN code. By defa...
Wed, 29 Jul, 2020 at 4:04 PM
How are my transactions protected?
To make transactions secure, we rely on blockchain encryption. It ensures transparency, privacy, validity and, to a large degree, prevents tampering. You ar...
Mon, 18 Oct, 2021 at 11:32 AM
I noticed and unauthorized transaction in my Surf account. How can I reverse it?
We cannot help reverse such transactions. If you find unauthorized activity in your Surf, it means your credentials are somehow compromised. Even though we...
Wed, 29 Jul, 2020 at 4:11 PM
How to Order a Security Card
Security Card for Free TON is a hardware NFC smart card that can be configured for your own tasks. You can find more about the Security Cards at https://ton...
Tue, 21 Sep, 2021 at 8:10 AM